Privacy Policy

Last Updated: 2024-12-05

 

Harvest International Trading, Al Dafna 63 Street 920, Building No. 35, Qatar, P.O. Box 200889, Doha, Qatar (“Company”, “We”, “Us”, “Our”) is committed to safeguarding your privacy. This Privacy Policy outlines how personal data and other information are collected, used, processed, and protected when you interact with our platform, including the website harvestqatar.com and the mobile application “Harvest” (collectively referred to as the “Platform”).

By accessing, registering, or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please discontinue use of the Platform immediately.

If you have any questions or concerns, you may contact us at [email protected].


1. Collection of Information

We collect information to provide and enhance our services. This includes:

  1. Information You Provide:

    • Personal details (e.g., name, email address, phone number, delivery address).
    • Payment information for transaction purposes (processed via third-party gateways; we do not store payment details).
    • Optional information, such as profile pictures or survey responses.

  2. Information Collected Automatically:

    • Usage data (e.g., IP address, browser type, operating system, visit duration).
    • Device data (e.g., device ID, operating system version, location).
    • Cookies to enhance user experience and track preferences.

  3. Information from Third Parties:

    • Referral details or feedback from other users or partners.

2. Use of Collected Information

We use the collected information for purposes including, but not limited to:

  • Providing and managing services on the Platform.
  • Processing transactions and payments.
  • Sending order updates, service notifications, or essential communications.
  • Improving the Platform through data analysis and research.
  • Ensuring security, fraud prevention, and compliance with legal obligations.

We do not use or share end-user data for marketing or promotional purposes unless explicitly authorized by the user.


3. Sharing of Information

We limit sharing of user data strictly to:

  • Service-related purposes: Sharing with third-party service providers or subcontractors (e.g., payment processors, delivery partners) necessary to fulfill your requests and ensure the functionality of the Platform.
  • Legal requirements: Sharing when required to comply with laws or respond to legal processes.
  • Aggregated data: Sharing anonymized and aggregated data for analytical or research purposes without identifying any individual.

We do not sell, share, or disclose end-user data, including mobile numbers, for advertising or promotional purposes.


4. Mobile Information and Communications

We collect mobile numbers for operational purposes only, such as delivery updates or order confirmations via SMS or platforms like WhatsApp.

  • Mobile numbers and related data are not shared with third parties for marketing or promotional purposes.
  • All communications will comply with applicable regulations in the US, Canada, and other jurisdictions.
  • You may opt out of non-essential communications at any time by contacting [email protected].

5. Opt-Out and Withdraw Consent

  1. Opt-Out of Communications:

    • Users can opt out of promotional messages by contacting [email protected].
    • Opting out will also ensure that your data is excluded from any marketing-related data sharing.

  2. Withdraw Consent:

    • Upon withdrawal of consent, we will cease all non-service-related processing of your data.
    • Any data previously shared for non-service purposes will be deleted within 30 days of the request.

6. Data Security

We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.


7. Third-Party Links

The Platform may contain links to external websites. We are not responsible for their privacy practices. Please review their respective privacy policies.


8. Updates to Privacy Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated through email or prominent notices on the Platform. Your continued use of the Platform after updates signifies your acceptance of the revised policy.


9. General Compliance Statement

Harvest International Trading ensures compliance with US and Canadian regulatory requirements for A2P messaging.

  • End-user data, including mobile numbers, will not be shared, sold, or disclosed to third parties for marketing or promotional purposes.
  • Data sharing is limited strictly to service-related activities and necessary subcontractors.
  • All communications will comply with Twilio’s A2P guidelines and other applicable regulations.

10. Grievances and Complaints

If you have concerns about this Privacy Policy or our practices, please contact:
Grievance Officer
Email: [email protected]
Response Time: Within 7 business days.


11. Public Posts

Feedback, reviews, or comments shared publicly on the Platform will be visible to all users. Please refrain from sharing sensitive information in public forums.